Shipping

All orders will be processed within 24 hours on business days. Orders placed on Friday, Saturday or Sunday will go through processing on Monday. Once processed, and under normal conditions, please allow 2 to 5 business days for shipping and delivery to the mainland and 4 to 15 business days for other delivery locations. In either case, maximum delivery time, unless otherwise agreed by both parties, will be thirty (30) consecutive days starting counting from the day after order is confirmed and total payment is received. When customs procedures are required, delivery times might be affected and the client will be duly notified.

We try our upmost to keep an updated stock, but in the event one of our products is not available, shipping times might be delayed. In this situation, we will contact and inform the client via email about order updates.

Destinations where we ship:
  • Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira)
  • Canary Islands, Ceuta and Melilla: Please contact us before
  • Rest of Europe, divided in zones (Z):
    • Z1: Germany, France
    • Z2: Italy (except Serdeña, Capri and Sicily), Austria, Belgium, United Kingdom (except Guernsey, Jersey or Isle of Man), Holland, Luxembourg
    • Z4: Ireland
Free Shipping:
  • Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira): All orders to deliver in Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira), which are greater than € 90 will have free shipping.
  • Free Shipping for the rest of Europe: Free shipping for orders over 150,00 € including VAT.
Shippings:
  • Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira): Free shipping for orders over € 90.00 including VAT.
  • Spain (peninsula), Balearic Islands and Portugal (except Azores and Madeira): Shipping costs € 10.00 for orders under € 90.00 including VAT.
  • Free Shipping for the rest of Europe: Free shipping for orders over 150,00 € including VAT.
  • Shipping costs for the rest of Europe: For orders less than € 150 including VAT. Shipping costs will apply as per the following table:

    Package SizeZ1Z2Z4
    Very Small15 €18 €25 €
    Small20 €26 €34 €
    Medium o Paddle34 €38 €50 €
    Big/Long 51 €58 €71 €
    Extra Big/LongRequest quote

    Package size are as follows:
    • Very Small: small accessories weighting less than 2 kilograms
    • Small: small accessories weighting more than 2 kilograms and less than 10 kilograms, including kites, adjustable and 3-piece paddles
    • Paddle: Fixed paddles.
    • Medium: Inflatable boards, Surf and Kite boards and compact sails
    • Big/Long: Longboards, Windsurf Sails and Paddle Surf boards shorter than 10'
    • Extra Big/Long: Stand up paddle boards bigger than 10' and Windsurf boards
  • If the client has a carrier to manage the shipment, we require that you contact Wet-Store before placing the order
Restrictions on shipments of rigid Stand Up Paddle boards:
All rigid Stand Up Paddle boards usually exceed 3 meters in length and due to limitations of the carriers it may not be possible to get them to the delivery address specified by the customer. Therefore, the following restrictions or conditions on shipments will apply:
  • The carrier will only be obliged to leave the package in the building's doorway or entrance of an address, he will not be obliged to take it to any room, going up or down stairs.
  • For the case of tables greater than or equal to 9'(with approx. 3.15m packaging), the customer may be required to go to the warehouse or delegation that the carrier estimates to return to the table. The client may request a budget for the extra cost of home delivery, which once approved by the customer, will have to pay to manage delivery at home. This may affect the delivery times.
Before finalizing the purchase process and confirming your order, you will be informed of the total cost, including the final prices, discounts applied and additional expenses. In case of not being satisfied, it will be sufficient not to complete the order, otherwise you will be accepting our Terms and Conditions.